Effective Date: july 1th 2025
At Ultimate Senior Guide (https://ultimateseniorguide.com/), your privacy is important to us.
This Privacy Policy explains how we collect, use, and protect your personal data in accordance with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and Telephone Consumer Protection Act (TCPA).
1. What Information We Collect
When you call a phone number listed on our website, we may collect:
Caller Phone Number – automatically captured for routing, billing, and service quality.
Voice Recordings – calls may be recorded for quality control, dispute resolution, and compliance.
We do not collect personal information through forms, cookies, or other tracking tools on our website.
2. Legal Basis for Processing (GDPR)
Under GDPR, the lawful bases we rely on for processing your data are:
Consent – by calling a number on our site, you voluntarily provide your phone number and consent to call recording.
Legitimate Interest – we use this data to monitor call quality, track advertising performance, and connect users with service providers.
3. Use of Collected Data
Your phone number and call recording may be used for:
Connecting you to a relevant third-party service provider.
Call analytics, performance tracking, and billing.
Legal or regulatory compliance.
Training and customer service improvement.
We do not sell your personal data to third parties.
4. Advertising Disclosure
We promote our site through:
Facebook Ads
TikTok Ads
YouTube Ads
Google Search Ads
We do not receive or process any personal data from these platforms unless you call one of our listed numbers.
5. Third-Party Call Routing
Phone calls placed via this site may be routed to third-party service providers. These providers may have their own data handling practices.
We are not responsible for their use of your information once the call is transferred.
6. TCPA Compliance
By voluntarily calling a number on our site:
You consent to the call being recorded.
You acknowledge that your call may be monitored for quality or compliance purposes.
You may be connected with a third-party advertiser or provider.
7. Your Rights
Under GDPR (EU Residents)
You have the right to:
Access the personal data we hold about you.
Request correction or deletion of your personal data.
Object to processing or request restriction.
Withdraw your consent at any time.
Lodge a complaint with a data protection authority.
To exercise your rights, email us at: [email protected]
Under CCPA (California Residents)
You have the right to:
Know what personal data is collected, used, shared, or sold.
Delete your personal information (with some exceptions).
Opt out of the sale of personal data (we do not sell your data).
Non-discrimination for exercising your privacy rights.
To make a request, email us at: [email protected]
8. Data Retention
We retain call data and recordings only as long as necessary for:
Business operations
Legal compliance
Dispute resolution
Recordings are securely stored and protected from unauthorized access.
9. Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect data from children.
10. Security Measures
We implement reasonable administrative, technical, and physical safeguards to protect your information.
11. Changes to This Policy
We reserve the right to update this policy. Any changes will be posted here with a new “Effective Date.”
12. Contact Us
If you have questions about this Privacy Policy or want to exercise your rights:
📧 Email: [email protected]